The Breastfeeding Center understands that life with babies can be challenging to schedule. Occasionally you may not be able to make an appointment, and that’s ok! When this happens we kindly ask that you notify us 24 hours prior to your appointment. This will enable us to offer that appointment time to another family in need.
Missed appointments represent a cost to us, to you, and to other families–sometimes urgently in need of care–who could have been seen at the time set aside for you. To assist you in scheduling, The Breastfeeding Center sends reminder texts and emails to you regarding appointments (for those not made on the same day).
|48hrs+ Prior||24-48hrs+ Prior||Within 24 Hours|
|One on One Lactation Appointments||No Fee: Cancel/Reschedule Using Link in Confirmation Email||No Fee: Call or Text 202.293.5182 to Cancel/Reschedule||$100 Cancellation Fee|
|Group Classes||No Fee: Cancel/Reschedule Using Link in Confirmation Email||No Fee: Call or Text 202.293.5182 to Cancel/Reschedule||No Refund|
Cancellations made via email or to any phone number other than 202.293.5182 during business hours may not be confirmed, and thus may be charged the cancellation fee, as all of our email accounts are not monitored 24/7. Appointments more than 20 minutes late, or unreachable in the case of a home-visit, will be considered late-cancelled and are subject to the cancellation fee.
Only cancellations or reschedules made by calling or texting 202.293.5182 during office hours will be considered confirmed.
Any no-show, cancellation, or reschedule sent after hours, to an inappropriate phone number or email, or occurring within 24 hours of an appointment, will be $100.*
*Please understand that insurance companies consider this charge to be entirely the patient’s responsibility.